Top 8 Sneaky Crucial Digital Document Remediation Mistakes To Avoid

A cartoon style depiction of 4 people working on a billboard-sized text document. They are editing the document with red pencils, crossing text out, circling it, underlining it, and using a magnifying glass to inspect an image.

This knowledge sharing blog is one part of a series of content we have produced on digital document remediation. In addition to this blog, we also have a video showing the lived experience and impact of inaccessible digital documents for a person with disabilities, another blog describing and explaining the different types of digital assets, a podcast detailing our team members’ lived experience of interacting with inaccessible digital documents, and a resource sheet of podcasts we’ve listened to on digital document information from the Chax Chat podcast.

A Digital Document Crash Course

Digital accessibility isn’t limited to just websites or apps. It also extends to digital documents, such as PDFs, Microsoft Office files, Google Suite files, and more types of digital documents. This approach to accessibility feels daunting, and we are here to help by providing a starting point. Here, we are covering 8 of the most common digital document accessibility issues we often experience when remediating (which means working on a document to make it accessible after it is created) digital documents and other assets. 

This may be a mindset shift for you, and we are here to help be your seasoned guide through accessibility by using a common sense approach. Before you know what to do, we’re going to cover common pain points so that you can test your documents for accessibility as frustration-free as possible.

1. Alternative Text

Alternative text (commonly written as “alt text”) is used to describe the important information from an image so a non-sighted user can access that information. All graphical elements need simple and accurate alt text. These elements include images, charts, and graphs. Certain images are mainly decorative and it’s not necessary to use alt text. This is known as “artifacting”. This is a common and key part of making your digital documents accessible.

2. Link Text

Additionally, links need appropriate alt text, too. Everyone deserves access to information, and if a link is written as a URL, a screen reader will read out each individual character of the URL unless alternative link text is assigned. Vague or unnecessarily descriptive language should be avoided if the link is part of the paragraph copy. The screen reader doesn’t show or read the surrounding copy when navigating directly to the interactive elements. It’s almost as if it isn’t even there.

3. Reading Order

Imagine you’re reading through a document, and as you finish a section, you suddenly start reading an entirely different topic. Feeling bewildered, you continue reading and find the conclusion of the section two pages down. What happened? How would you know to go to that section? That’s a lived experience of a user with a visual disability that illustrates why specifying reading order in documents is essential. 

Generally, when the reading order is not specified when creating the document, the elements in that document will often default to the order in which the author created them. This unspecified reading order means accessing the file through a screen reader makes the document difficult to understand and frustrating to use (such as in our example above, which might result from copying and pasting information into your document). Reading order must be manually assigned so a document is read in the intended order in which a sighted user would read it.

4. Color Contrast

All visual elements in a document must have proper color contrast, including infographics, graphics, tables, links, and regular text. People who have low vision or color blindness cannot distinguish information from elements with poor color contrast. This means it is also important to not rely solely on color to convey meaning in a table or infographic. For more information on color contrast, check out our tool to create your own in-house color contrast checker.

Disabled wheelchair sign with a ramp and yellow tactile paving lines on different levels of marble pavement surfaces with stairs in the public area, which illustrates the need for color contrast in everyday life.
Disabled wheelchair sign with a ramp and yellow tactile paving lines on different levels of marble pavement surfaces with stairs in the public area, which illustrates the need for color contrast in everyday life.

5. Document Hierarchy

Often, we design and build documents for those with a visual perspective. We need to be sure that the document easily translates to someone who only has access to auditory information, which includes structuring documents with proper headings. Screen reader users often jump between headings to navigate a document. Therefore, it’s vital to plan out heading levels. It is best to create an accessible structure for your document before applying any visual style. Use tools built into your program to add heading styling rather than manually adjusting the font size, color, etc.

6. Tables

A table should not be used to organize and explain information unless it is being used strictly for tabular data. Tables used for layout purposes should be avoided. The best way to create accessible tables is to include proper table headers to allow for navigation and convey necessary information. 

One of our favorite simple steps to start assessing if your table is accessible is trying to navigate through your table using only the tab key. If you can tab smoothly through the table, cell by cell and row by row, a screen reader will likely be able to navigate it and read the data in it.

7. Reading Level

Spelling and grammar are also accessibility potholes. Make sure to proofread your documents. It is important that documents are not overly complex. Consider the reading level of your document. Ensure your writing isn’t too far above your average customer’s. A good rule of thumb is to aim for a 7th-8th grade reading level. The lower the reading level, the bigger the audience you will reach and retain.

8. Exporting

When exporting a document to a PDF format, exporting it correctly with structure tags is essential. Otherwise, all the hard work you did may be lost when the document is exported! This includes accessibility features like tags, reading order, and alt text. 

Rose Bliesner is a Document Accessibility Specialist at Tamman Inc. and a Certified Professional in Accessibility Core Competencies (CPACC). She began her career in the Quality Assurance space and has transitioned into Digital Accessibility. She now works to remediate digital documents and advocates for accessibility. She believes in making the world more accessible one document at a time.

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